A Sidekick's Blog

No Regrets

November 11, 2017
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via Doing the Right Thing Hurts Sometimes

Monday I will “fly solo” on my new route for the first time.  This is actually the first time in three years at FedEx that I have actually been trained for a FedEx route instead of just thrown into the deep water to sink or swim.  So there’s a lot less dread and terror this time, even though this is a Ground route instead of Home Delivery, and the tools that HD drivers enjoy (turn-by-turn directions, detailed maps, even GPS route downloads if you wish) are unavailable to me on the new route.

Training makes all the difference, and I wish every FedEx contractor could see that.  If you want to retain good drivers, for goodnessakes, TRAIN THEM properly!

No regrets.

 

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One Speed: Deliberate.

March 2, 2017
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For most of the last couple of years I have worked as a delivery driver for FedEx Ground/Home Delivery. Unlike the FedEx Express drivers who work directly for FedEx, we Ground/Home Delivery guys are contracted to FedEx. Drivers work for a contractor who buys the right to service certain territories and routes. I wear a FedEx uniform but I work for the Contractor. I actually have worked for two Contractors.

The first hired me for a very busy city route and eventually replaced me because I am “too slow.” Even after months on that route, which I came to know very well, I couldn’t get up to 100+ stops a day, because I’m “too slow.”

The second contractor I worked for, over 8 months, couldn’t find a place for me after having trained me on a half-dozen routes but never leaving me on a route long enough to really become familiar with it. Then complained that I’m “too slow.” They waited, of course, until after peak season to let me go.

Too slow.

Yes, I’m slow. I have only one speed: DELIBERATE. I am concerned first and foremost with accuracy and customer service. If that takes a little longer, fine with me. Speed comes later, with familiarity of the route and finding the most efficient way to run it. But mis-delivered packages and disputed deliveries take more time to correct than just being careful to be accurate and deliver good service. Train me for a route and leave me there long enough to become familiar with it, and my speed will naturally get faster.

Now starting with a third Contractor, who supposedly understands my “weakness” and who supposedly agrees that it’s actually a good thing to deliver good customer service, accurately and carefully, even if it takes more time for the first 3 or four months while I learn the route.

God, I hope so.